Appointments can be cancelled up to two hours before the scheduled time. Home sample collections must be cancelled before the technician begins travel. Late cancellations will not be eligible for a refund. Please contact our team early for timely rescheduling or cancellation assistance.
Once approved, refunds are processed to the original payment method within 7 to 10 working days. The processing time may vary depending on your bank or payment gateway. Our team will notify you once the refund has been initiated and provide transaction details upon request.
Once approved, refunds are processed to the original payment method within 7 to 10 working days. The processing time may vary depending on your bank or payment gateway. Our team will notify you once the refund has been initiated and provide transaction details upon request.
If you’ve booked a test package and completed only some of the included tests, a partial refund may be considered after deducting the cost of services already used. All such requests are evaluated case-by-case and must be submitted with relevant details within 48 hours of service.
Refunds are not applicable for missed appointments or if you fail to inform us in advance. In such cases, we may offer a rescheduling option depending on the situation, but the payment already made will be considered non-refundable due to resource allocation.